Flat per-seat billing, monthly in arrears

USD 1,300 per productive seat per calendar month. No per-claim, per-chart or per-transaction component in either direction.

Term	Basis
Rate	USD 1,300 per productive seat per calendar month. Flat. There is no per-claim, per-chart or per-transaction component in either direction.
Seat band	Minimum 15 seats. Maximum 60 seats without a fresh capacity review. Wave plan agreed at contracting.
Billing basis	22 standard working days per month. Part months and mid-month additions are pro-rated on seat-days.
Vacant seats	A seat vacated by attrition is billed for up to 3 business days while backfill is arranged. Beyond 5 business days it is not billed until refilled.
Performance benchmark	The full rate applies at a composite quality index of 95 or above. Between 90 and 94.9 the full rate still applies but a written remediation plan is mandatory. Below 90 for two consecutive months, a 5% service credit applies and allocation is reviewed. This is a benchmark, not a guarantee of any collection outcome.
Invoicing	Service provider invoices Akontec by the 3rd working day of the following month, with the seat register and production summary attached.
Payment terms	To be completed at contracting — days from receipt of a correct invoice.
Currency and remittance	Invoiced in USD, remitted in INR at the reference rate published on the invoice date. Bank charges are borne by the party incurring them.
Taxes	Rates are exclusive of GST and of any withholding. Each party bears its own statutory obligations.
Term and notice	Initial term 12 months, auto-renewing. 60 days' written notice on staffed seats, per the Akontec standard for staffed BPO engagements.
Acceptance of deliverables	Monthly production and quality reporting is deemed accepted 7 working days after submission if not disputed in writing.
Exclusivity	The service provider will not take a directly competing US RCM engagement onto the same physical bay or with the same named team during the term.
Change of control	Written notice within 10 business days of any change in ownership, control or registered address. Akontec may review placement, but will not terminate solely on that ground.
Insurance	Professional indemnity and cyber liability cover appropriate to the seat count, maintained throughout the term, evidenced annually.

Why per seat and not per claim. Per-claim pricing transfers payer behaviour risk onto the party least able to control it. Denials rise when a payer changes a policy, not when your coder gets slower. A flat seat rate gives you a predictable invoice and gives the client a predictable cost, and it keeps the conversation about quality rather than about counting.

Worked example

A month in which wave two lands mid-cycle

Everything is calculated on seat-days against a 22-day month.

Line	Seats	Seat-days	Amount (USD)
Wave one, deployed and full month	10	220	13,000
Wave two, deployed on working day 12	8	88	4,727
Seat vacated on working day 9, billed 3 days	1	3	177
Seat vacated on working day 9, days 4–22 not billed	—	0	0
Invoice for the month	18 net	311	17,904

Coverage and the billing calendar

Item	Basis
Standard month	22 working days. Indian public holidays observed at the delivery site are working days for billing where the seat was staffed.
United States holidays	Payer portals and the client office are closed. Queues are worked to the extent possible; no reduction in billing.
Client system downtime	Up to 8 hours per month is absorbed within the rate. Beyond that, seat-days are credited on evidence from the client system log.
Overtime and weekend cover	Not billable unless agreed in writing in advance, at the same per-seat-day basis.
Cut-off	The seat register closes on the last working day of the month. Late additions carry to the next invoice.

Never billable

Already inside the rate

Listing these removes the most common source of invoice friction in the first quarter.

Item	Why it sits with the service provider
Training, induction and certification time	Ramp is priced into the rate; a seat bills from deployment to live work, not from the day the agent reaches standard.
Team leaders, quality analysts, trainers, MIS and managers	The management overlay is a condition of the engagement, not a chargeable resource.
Infrastructure, licences, connectivity and security controls	The floor is yours; the standard it must meet is set out in the data protection section.

Invoicing

What the invoice pack must contain

An invoice arriving without these attachments is not a correct invoice and the payment clock does not start. This is the single most common cause of delayed payment on new partner accounts, and it is entirely avoidable.

Attachment	Prepared by	Content
Seat register	Provider billing owner	Every seat, agent name, role, deployment date, exit date, seat-days claimed
Production summary	Provider MIS analyst	Volume completed by queue for the month, against the productivity standard
Quality summary	Provider quality analyst	Composite index with each component and the audit sample sizes
Exception log	Provider delivery manager	Turnaround breaches with reasons and the owner of each
Backfill record	Provider delivery manager	Every vacancy in the month, the date it arose, the date it was filled

Seat register format

The seat register is the document the invoice is built from. One row per seat, per month, in this order. A register in any other format is returned.

Column	Content	Example
Seat number	Sequential, permanent for the term. A seat keeps its number when the occupant changes.	RCM-014
Role	Exactly as listed in the seat mix	AR analyst
Occupant	Employee name and internal identifier	—
Deployed from	First date on live production, not first date of training	—
Vacated on	Last date on live production, blank if still occupied	—
Seat-days claimed	Working days occupied, plus up to 3 backfill days where applicable	22
Certification held	Credential and expiry date for coder seats; blank otherwise	CPC, exp. 2027

A note on the first invoice. Most first invoices on a new partner account are returned, almost always for the same two reasons: the seat register counts training days as seat-days, or the occupant column is left blank. Send a draft register to your Akontec billing owner in week three of wave one and have it confirmed before the month closes.

Disputes

An invoice line is disputed in writing within seven working days of receipt, with the specific seat-days identified. Undisputed lines are paid on the agreed terms regardless — a query on one seat does not hold up payment for the other twenty-four. Disputes settle between the two billing owners and escalate to the account managers after five working days.

Next step

You are paid whether or not the client has paid Akontec.

The client credit risk sits with us, not with you. You invoice Akontec against the seat register, on the agreed terms.

See the provider economics Apply to deliver